Coronavirus (COVID-19) Taking Care of You & Your Pets
As COVID-19 continues to spread across our nation and in California, we are committed to staying open to help your & your pets during this anxious time. Safety for you, our staff, and our veterinarians remain our top priority. We are committed to following the safety guidelines set for by the CDC and the recommendations from the California Veterinary Medical Association (CVMA) as well as the American Veterinary Medical Association( AVMA). We are taking the following precautionary steps to help limit exposure and support the need for social distancing:
- We will continue to follow our COVID-19 curb-side service pet drop- off protocol. This means we want you to stay in your car and call us or text us when you arrive and one of your staff members will come to your car to help you.
- We’re limiting the types of appointments we see so we can focus on our sick and injured patients. If your pet is due for an annual exam and they are healthy with no significant problems like coughing, vomiting, diarrhea, weight loss or skin problems, lets postpone your visit for a few months.
- We’ll continue to refill your pet’s medications during this time when your pet is overdue for an exam. Vaccines do offer reasonable protection for a few months past their expiration date so your pets will be protected too.
- We’re reducing our staffing levels to scheduling one veterinarian per day with fewer staff. Our caseload will drop a bit since folks in Sacramento are under the “Shelter at Home” instruction and we’re postponing healthy pet annual exams.
We're changing our hours of operation to 9 am - 6 pm Monday through Saturday. We will be closed for lunch daily from 1230 pm- 130 pm.
For more information, please see below. Thank you for your patience and understanding as we work hard to take good care of you and your pets.
What are we changing?
- Effective Thursday March 19th, we changed all of our office visits to drop-off exams. You can wait in your car while our doctor performs the exam or you can leave and come back a few hours later.
- All medication refill and food pick-ups will also be handled from the comfort of your car. So, plan on staying in your car when you arrive. Bring your cell phone with you so you can call us or text us when you arrive and so the doctor can talk to you about your pet.
- You will talk to the doctor, so rest assured you will have time to hear what’s happening with your pet and have all of your questions answered.
What are some other things we are doing?
- We’re following the safety guidelines recommended by the Centers for Disease Control (CDC), the California Veterinary Medical Association(CVMA)and the American Veterinary Medical Association (AVMA).
- We’re asking clients who don’t feel well to stay home and reschedule their appointments.
- All sick employees are asked to stay home.
- We’re practicing social distancing (6 feet of separation between individuals) as well as good hygiene by washing our hands frequently, using alcohol based hand sanitizer, avoiding unnecessary physical contact, and covering our noses and mouth with a mask or a face covering.
- We’re taking extra steps to wipe down high touch surfaces throughout our clinic several times a day.
What can you do?
- Observe social distancing (6 feet between individuals).
- Stay in your car and call or text us when you arrive so we can help you.
- If you are sick or don’t feel well, please stay home and call us to reschedule your appointment. There is no penalty for a last minute cancellation or reschedule. You can also have a different family member or friend bring your pet to us for their appointment.
- Wash your hands with soap and water prior to visiting our hospital, even though you are just dropping your pet off with us.
- Avoid touching your eyes, nose, and mouth.
- Cover your mouth and nose with a mask or face covering.
- Avoid shaking hands. We like giving a wave or thumbs up.
Working together, we can help our clinic and our community stay as safe and healthy as possible.
"We treat your pets as if they were our own"
Arden Animal Hospital is a full service companion animal hospital that has been family owned since 1979. We are committed to providing the very best quality veterinary care for your pet. Our professional facility and services are designed to support routine preventive care, early detection and treatment of disease as well as complete and progressive medical and surgical care.
We understand the special role your pet plays in your life and family and we are dedicated to becoming an active partner in your pet's health care. Our goal is to practice the highest quality compassionate care with an emphasis on the individualized needs of your pet. We welcome all of your pet healthcare questions.